Autodesk asked Launch to redesign the experience for users looking for support while using their software.
Launch set out to provide Autodesk with three design concepts for an improved in-product help experience (primarily addressing navigation and visual design issues).
In the course of our work, Launch and Autodesk teams discovered IA and UX inconsistencies that spanned throughout the entire Knowledge Network.
Launch recommended “quick wins” that would help improve the in-product experience in the short-term and recommended a strategy to help tackle the bigger-picture issues that were discovered.
As a result of Launch’s work on the in-product help project, Autodesk engaged us on a much larger follow-up project with a broader aim to better understand how Autodesk users seek and consume help.
Autodesk, Inc. is a design software and services company, offering customers productive business solutions through various technology products and services. The company serves variety of customers in the field of architecture, engineering and construction; manufacturing; and digital media and entertainment markets.